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KindHealth GTM Playbook

GTM Audit & Playbook. ICP matrix and signal-based outbound plays, built for KindHealth.
Prepared for Albert
$1.53M
Revenue generated for AirOps
100/mo
Meetings booked for Peoplelogic
500+
SaaS companies scaled

Previously ran growth for 500+ SaaS companies through their product launches. Our team has also worked with companies backed by

a16z Y Combinator Sequoia Lightspeed Techstars Wing Boldstart
Booked, qualified demos within 45 days or you don't pay

This playbook maps KindHealth's ideal customer profile across account, prospect, and persona dimensions, then lays out 5 signal-based outbound plays. Each play fires on a specific buying signal so your outreach lands the moment a prospect is most likely to act.

01

Account Level

DimensionQualifiedPrioritization
GeographyUnited States (all states, with emphasis on states with active ERISA fiduciary litigation activity: TX, CA, IL, NY, FL, OH)Prioritize states where ERISA health plan lawsuits have been filed or publicized in the past 24 months
Employee Count200 to 5,000 employees (mid-market self-funded sweet spot; below 200 typically fully-insured, above 5,000 often have internal analytics teams)Tier 1: 500 to 2,500 employees. Tier 2: 200 to 499 and 2,500 to 5,000
Industry / VerticalManufacturing, professional services, logistics and distribution, construction, retail chains, healthcare services, technology companies with distributed workforcesPrioritize industries with high healthcare utilization variance and hourly or mixed workforces where pharmacy and specialist costs are elevated
Key Qualifying SignalCompany self-funds or level-funds its health plan, meaning it bears direct financial risk for claims and has access to raw claims data but lacks an internal analytics function to interpret itTier 1: Confirmed self-funded with 300+ covered lives and no dedicated benefits analytics vendor on contract. Tier 2: Level-funded or in transition from fully-insured to self-funded
Tech StackHRIS platforms (Workday, ADP, Paylocity, Paycom, UKG), TPA integrations (Meritain, Imagine360, Trustmark, Allied Administrators), benefits admin tools (bswift, PlanSource, Businessolver)Prioritize accounts using mid-market TPAs or self-administered claims without a dedicated analytics overlay. Absence of Springbuk, Innovalon, or similar benefits analytics vendor is a strong positive qualifier
Revenue / Funding$20M to $500M annual revenue for private companies; public mid-cap companies with 200 to 5,000 US employeesPrioritize private companies with recent headcount growth, recent funding rounds (Series B plus), or M&A activity that would introduce plan complexity
Intent SignalsResearching ERISA fiduciary compliance, self-funded health plan benchmarking, pharmacy cost containment, GLP-1 cost management, benefits renewal preparation, stop-loss insurance shoppingTier 1: Active research on ERISA fiduciary duty or self-funded plan analytics in past 30 days. Tier 2: Job postings for benefits analyst or VP Total Rewards roles
02

Prospect Level

DimensionQualifiedPrioritization
SeniorityC-Suite, VP, and Director level with budget authority or direct input into benefits strategy and healthcare spend decisionsPrioritize VP and above at companies where HR reports into the CFO or where finance has direct oversight of benefits spend
Primary TitlesCFO, VP Finance, Chief People Officer, CHRO, VP Human Resources, VP Total Rewards, Director of Benefits, Benefits ManagerTier 1: CFO and CHRO at companies with 300 to 2,500 employees. Tier 2: VP Total Rewards and Director of Benefits at companies with 500 to 5,000 employees
Secondary InfluencersController, VP Operations, General Counsel (ERISA compliance angle), Chief of Staff, VP People OperationsEngage General Counsel and Controller when ERISA fiduciary risk messaging is the primary hook; engage VP Operations when cost containment and workforce spend efficiency is the angle
LinkedIn Keywordsself-funded health plan, self-insured employer, ERISA fiduciary, benefits strategy, total rewards, healthcare cost containment, pharmacy benefits, stop-loss, claims data, benefits analytics, GLP-1 management, level-funded planPrioritize profiles that list self-funded or self-insured in their summary or experience section, or who have posted or engaged with ERISA or pharmacy cost content in the past 90 days
03

Persona Matrix

PersonaLevelKPIsRelated ChallengesIntent SignalsRelated Benefits
CFOC-SuiteTotal healthcare spend per employee, year-over-year cost trend, stop-loss attachment utilization, benefits as percent of total comp spendHealthcare costs are the second largest line item with almost no real-time visibility. Renewal surprises routinely force mid-year budget revisions. No independent data layer to validate what the broker or TPA is reporting.Researching healthcare cost benchmarking, self-funded plan ROI, pharmacy spend control, ERISA litigation newsContinuous 24/7 visibility into plan cost drivers, independent of broker interpretation. Early warning on large claimant exposure before it becomes a stop-loss event. Audit-ready fiduciary documentation that protects the company.
CHRO / Chief People OfficerC-SuiteBenefits utilization rate, employee satisfaction with benefits, total rewards competitiveness, retention impact of benefits designResponsible for plan design decisions but relies entirely on renewal-cycle data from the broker. Cannot distinguish whether poor employee experience stems from plan design gaps or access issues without claims-level insight.Researching benefits benchmarking, employee benefits experience, total rewards strategy, benefits vendor evaluationPlain-English executive view of plan performance that does not require clinical expertise to interpret. Employee decision support via Kio feeds back utilization confusion signals to inform plan design changes.
VP Total Rewards / Director of BenefitsVP / DirectorClaims loss ratio, pharmacy spend trend, vendor point solution ROI, renewal rate change, benefits program participation ratesManages a fragmented ecosystem of benefit vendors with no unified view of performance. Cannot build a business case for vendor changes without structured claims data. Spends renewal cycles in reactive mode rather than driving strategy.Job change into a new benefits leadership role, posting about benefits vendor consolidation, researching self-funded plan analytics tools, engaging with GLP-1 cost management contentCost driver intelligence that identifies top five spend categories continuously. Vendor and point solution review module that surfaces underperforming contracts with utilization evidence. Shared consultant workspace that makes QBR preparation faster and more credible.
VP Human Resources / VP People OperationsVPHeadcount growth support, HR operational efficiency, compliance incident rate, employee NPS on benefitsBenefits administration complexity is growing with headcount but HR team capacity is not. ERISA fiduciary obligations are expanding without dedicated legal or analytics support. Dependent on broker for plan intelligence creates information asymmetry.Hiring for benefits analyst or HR operations roles, engaging with ERISA compliance content, researching HR tech stack consolidationFiduciary governance center creates audit-ready decision logs without requiring additional legal or compliance headcount. Workforce and geography intelligence connects plan performance to actual employee populations across multiple locations.
General Counsel / VP LegalVP / DirectorERISA compliance posture, litigation exposure, fiduciary audit readiness, documentation completenessERISA lawsuits targeting employer health plans are rising and the legal team has limited visibility into whether benefits decisions are being documented to the standard courts now expect. Fiduciary defense relies on broker-provided records rather than independent employer documentation.Researching ERISA health plan litigation, fiduciary duty for self-funded employers, DOL audit preparationFiduciary governance center logs every material benefits decision with evidence reviewed, alternatives considered, and rationale documented, creating an independent audit record the employer controls.
Signal-Based Plays

Outbound Play Breakdown

PLAY 01 · ERISA Lawsuit Trigger Play

Signal-BasedTrigger: A mid-market employer (200 to 5,000 employees) appears in ERISA health plan litigation news, DOL audit disclosures, or publicly discusses fiduciary compliance gaps in LinkedIn posts or industry forums

What We Do

We target CFOs and CHROs at companies that have recently been named in or publicly flagged ERISA health plan scrutiny, as these companies have an acute, time-sensitive need for independent fiduciary documentation. KindHealth's Fiduciary Governance Center is the direct answer to their immediate legal and compliance exposure.

ERISA Litigation Monitor
ERISA Litigation Monitor
DOL Audit News Scan
DOL Audit News Scan
LinkedIn Topic Monitor
LinkedIn Topic Monitor
Employer Fiduciary Posts
Employer Fiduciary Posts
Listen, De-anon & Enrich
Issue tracker · activity · headcount
Identify Employer Account
Verify Self-Funded Status
Find CFO and CHRO Contacts
Validate Emails
Identify Buying Committee
CFOCHROGeneral Counsel
Email
01Day 1: ERISA risk hook tied to their specific exposure02Day 4: Fiduciary documentation gap angle03Day 8: Peer employer example with audit outcome04Day 14: Direct ask for 20-minute call
LinkedIn
01Day 2: Connect with personalized note referencing fiduciary trend02Day 10: Follow-up message with fiduciary governance insight
OutcomeMeeting Booked
PLAY 02 · Self-Funded Plan Hiring Signal Play

Signal-BasedTrigger: A company with 200 to 5,000 employees posts a job listing for Benefits Analyst, Director of Benefits, VP Total Rewards, or Benefits Operations roles, indicating they are building or upgrading internal benefits capability without yet having a claims analytics platform

What We Do

Companies actively hiring benefits leadership are in a structural transition moment where they lack the analytics infrastructure to support the role they are creating. We target the incoming hire and their executive sponsor with messaging that positions KindHealth as the intelligence layer that makes their new function immediately effective.

Signal Sources
Benefits Job Post Scrape
LinkedIn Jobs Monitor
Indeed and Glassdoor Scan
Enrich Account
Enrich Hiring Company
Confirm Employee Count and Plan Type
Find CHRO and CFO Contacts
Validate Contact Emails
Qualified ICP Filter
200 to 5,000 employeesNo current benefits analytics vendor detectedSelf-funded plan indicator present
Email
01Day 1: Congrats on building the benefits function, surface the data gap they will inherit02Day 5: Cost driver visibility angle for the new hire's first 90 days03Day 10: Fiduciary readiness framing for the executive sponsor04Day 16: Direct ask for a discovery call
LinkedIn
01Day 3: Connect with CHRO referencing the new benefits hire as a signal of strategic focus02Day 12: Follow-up with a relevant insight on self-funded plan analytics
OutcomeMeeting Booked
PLAY 03 · Benefits Renewal Season Play

Signal-BasedTrigger: Mid-market employers enter their annual benefits renewal window (Q3 and Q4 activity peaks in August through November for January 1 plan years), detected via broker RFP activity, renewal-related LinkedIn posts, or intent data showing research into health plan benchmarking and stop-loss pricing

What We Do

Renewal season is the one moment each year when every CFO and CHRO is forced to confront their health plan costs without adequate data to drive the conversation. We time outreach to land when they are most receptive to an independent intelligence layer that shifts the renewal dynamic from reactive to strategic.

Signal Sources
benefits renewal· health plan renewal· stop-loss pricing
Bombora Intent Surge
LinkedIn Renewal Post Monitor
Stop-Loss RFP Activity Signals
Enrich Surging Accounts
Enrich Surging Accounts
Confirm Self-Funded Status and Size
Confirm Self-Funded Status and Size
Build Buying Committee
Build Buying Committee
Identify Buying Committee
CFOCHROVP Total RewardsDirector of Benefits
Email
01Day 1: Renewal timing hook with cost visibility angle02Day 4: Pharmacy cost and GLP-1 specific framing03Day 9: Fiduciary documentation at renewal framing04Day 15: Direct ask for pre-renewal discovery call
LinkedIn
01Day 2: Connect referencing renewal season insight02Day 11: Share relevant GLP-1 or specialty pharmacy cost insight
OutcomeMeeting Booked
PLAY 04 · Benefits Tech Champion Job Change Play

Signal-BasedTrigger: A benefits leader, CHRO, or CFO who previously worked at a KindHealth customer or a company known to use advanced benefits analytics changes jobs to a new mid-market employer, bringing institutional knowledge of what good benefits intelligence looks like and an immediate desire to replicate it

What We Do

Champions who have experienced continuous benefits performance intelligence at a prior employer become buyers within the first 90 days at a new company once they realize the data gap they have inherited. We identify these job changes as they happen and reach them before they settle for the status quo.

Signal Sources
Champion Job Change Alert
LinkedIn New Role Detection
Alumni Signal Tracking
ICP Filter
New employer has 200 to 5,000 employeesUS-based employerNew employer lacks benefits analytics vendor
Enrich & Score
Match · enrich · score
Confirm New Employer Profile
Verify Self-Funded Plan at New Employer
Validate New Contact Email
Identify Buying Committee
Newly Hired CHRONewly Hired VP Total RewardsCFO at New Employer
Email
01Day 1: Congrats on new role, reference their prior employer experience as context02Day 5: Surface the data gap they are likely encountering at the new company03Day 12: Direct ask for a 20-minute call to show what they remember from before
LinkedIn
01Day 2: Connect with personalized note acknowledging new role02Day 8: Follow-up referencing their background and current benefits intelligence gap
OutcomeMeeting Booked
PLAY 05 · GLP-1 Cost Anxiety Social Listening Play

Signal-BasedTrigger: CFOs, CHROs, or benefits leaders publicly post, comment on, or engage with LinkedIn or Reddit content about GLP-1 drug costs, specialty pharmacy spend, or pharmacy benefit management challenges, indicating active concern about a cost category that KindHealth's Pharmacy Intelligence module directly addresses

What We Do

GLP-1 and specialty drug costs are the fastest-growing and least-understood line item in employer health plans right now. We identify decision-makers who are publicly expressing concern or curiosity about this issue and reach them with highly specific messaging that connects KindHealth's Pharmacy Intelligence to the exact problem they just described.

Signal Sources
LinkedIn Post Engagement Scrape
GLP-1 Topic Monitor
Reddit Employer Benefits Communities
LinkedIn Comment Scrape
Qualified Filter
200 to 5,000 employeesUS employerExpressed active concern about pharmacy costs
Enrich
Identify Commenter Profile
Enrich Employer Account
Confirm Self-Funded Plan and Size
Validate Contact Email
Buying Committee
CFOCHRODirector of BenefitsVP Total Rewards
Email
01Day 1: Reference their public post or comment and lead with pharmacy intelligence angle02Day 4: Quantify the GLP-1 visibility gap most self-funded employers face03Day 9: Formulary gap and specialty drug trend framing04Day 14: Direct ask for a pharmacy cost review call
OutcomeMeeting Booked
How the engagement works

What you get

Demos in 45 Days

You'll have qualified demos booked in your calendar within 45 days: infrastructure, sequences, and live campaigns installed for you.

No Retainer

You don't pay a retainer. Everything we build belongs to you from day one: data, playbooks, and infrastructure.

You Don't Pay If It Doesn't Work

If by day 45 you aren't seeing qualified demos booked in your calendar, we keep working completely for free until you do.

Put these plays into production

Ready to build your revenue engine?

We build and install a fully automated, signal-based outbound system, outbound, ads, and content, in a 45-day sprint. No retainer, and you own everything. Demos booked in 45 days or we work free until they are.

Leo Bosuener  ·  Founder, GTM Agency